JOHN DOE SHOES NEO

Shipping, Tariff and Other Charges
Helmet King's shipping charges will be calculated according to the higher the actual weight or volumetric weight of the goods and Helmet King may re-weigh and re-measure any shipment to confirm its calculation.

The customer is always primarily responsible for all charges and, regardless of payment by the recipient or a third party, the customer shall pay to Helmet King all freight, tariff (customs duties) and other charges payable by the recipient or third party but not yet paid.
Cross-border Delivery Service
By using Helmet King’s cross-border delivery service, you agree that the following terms and conditions apply.

Right of Inspection
Customers agree that any government department has the right to open and inspect shipments without prior notice at any time. Helmet King shall not be responsible for any loss caused by any delay due to such inspection.

Transport and Routing
The Customer acknowledges and agrees to all routings and diversions, including the possibility of deliveries via intermediate stops.

Customs Clearance
The Customer appoints Helmet King as the sole agent for customs clearance and delivery of goods through customs. Helmet King may complete itself or entrust the delivery to the recipient's customs broker or other address either on its own or to a third party or at the request of a person that Helmet King reasonably believes to be authorized.

Helmet King will assist the customer with customs clearance and other formalities, such assistance will be at the customer's own risk and expense.

If additional information or documents are required by the customs authorities to confirm the reason for the export/import declaration, including but not limited to: identity documents, address, etc., it is the responsibility of the customer to provide them in a timely manner and at his own expense. In the event of failure to clear the goods due to delayed or incomplete provision of information by the customer, the customer shall be responsible for the relevant liability.

Limitation of liability for cross-border delivery services
All product-related risks are the responsibility of the customer, the factory or the manufacturer. The company as a retailer will not bear the liability of (including but not limited to) accidental casualties and losses caused by improper use of the product and product damage.

Return and Exchange Policy
Except for the replacement guarantee conditions mentioned above, all sold goods are non-refundable.

Except for special circumstances, refunds are returned in the form of points, and the returned points are subject to the amount actually paid when the customer places the order.

The product is subject to price volatility, and the selling price is subject to the moment the order is issued, and the difference cannot be refunded if there are price adjustments or promotions afterwards.