1. Introduction

We commit to providing customers with the lowest market prices for all personal care products purchased in our store. If a customer finds the same item at a lower price from another local retailer, we will issue a shopping voucher equal to the price difference.

2. Eligibility Criteria

The product must be identical to that of other local retailers in terms of model, specifications, and brand. The competing local retailer must be a physical store located within Hong Kong, and the product must be brand new and available for immediate purchase. Evidence of the price difference must be provided in written form.

3. Time Frame

Customers must submit their claims within three days of purchase, with the date determined by the receipt issued by our store.

4. Exclusions

This policy does not apply to pre-ordered items, clearance sales, time-limited promotions, or second-hand or refurbished products from other local retailers. It also does not apply to unauthorized dealers or marketplace platforms (such as individual sellers), nor to overseas retailers or cross-border e-commerce.

5. Valid Proof

Customers must provide at least one of the following as valid proof:

A formal written quotation or receipt from another local retailer

A screenshot of the price from another local retailer’s official website (with the date displayed)

Promotional materials from the physical store of another local retailer (such as posters or price tags)

Our store only accepts proof from retailers located within Hong Kong and reserves the right to make the final decision.

6. Application Process

Customers must bring the valid proof as outlined in section 5 along with their purchase receipt to our store to apply. Our store reserves the right to make the final decision.